now I know

i often get asked to help troubleshoot computer problems. i like technology and have acquired a reputation for being someone who “knows about computers.” so i thought it would be helpful to put together some of that help and make it readily available. i’ll try to add to this list with as much detail and accuracy as i can. most things are not difficult, but you have to know what to do. soon, you can say “now i know.” …and knowing is half the battle.